Our intent is to be able to continue to give each patient the time and attention they deserve, and are committed to providing excellent medical care and timely access to our services for all our patients. To better serve you, we have implemented the following policies regarding appointments, cancellations, and fees. Please feel free to contact our office if you have any questions.
Our office is available Monday through Friday from 10AM to 7PM, and may be reached at (212) 983-5100. Calls and messages before or after our open hours may be directed to (917) 301-9417.
A printed copy of the following will be provided for review to all new patients to sign in confirmation and agreement of these policies.
Cancellation / No-Show Policy
We require 24 hours’ notice for any appointment cancellations or rescheduling. This allows us sufficient time to offer the appointment slot to another patient who may be in need of care. Please do not cancel appointments via messaging your provider; they will need to be canceled within the system or by our front desk team to avoid penalties.
A “no-show” occurs when a patient fails to arrive for a scheduled appointment without providing prior notification within the required cancellation window.
If you do not cancel within 24 hours’ notice or you do not show up for your appointment, we reserve the right to charge the card on file a $50 fee. If no payment card is on file, a request will be made to provide payment information.
Card on File
As of June 2025, we require a valid credit card to be kept securely on file in order to secure your appointment and as a standard practice for all patients. Please note: this credit card will ONLY be used to process fees for late cancellations or no-show appointments as outlined in this policy. It will NOT be used for payment of services rendered at the time of your appointment, which will be handled separately. We understand the importance of protecting your personal and financial information. All credit card details are stored in a PCI-compliant, encrypted system, ensuring that no sensitive data is directly stored within our internal systems. Your health, privacy, and security are our top priorities.
Exceptions
We understand that unforeseen circumstances can arise. Fees for late cancellations or no-shows may be waived in the following exceptional cases, at the sole discretion of management: documented medical emergency (e.g., hospitalization, verifiable acute illness); proof of a sudden, unavoidable, and significant family emergency; severe weather conditions making travel unsafe (as declared by local authorities). Patients must provide verifiable documentation for any requested waivers.
Patient Acknowledgment: Insurance Information Accuracy
Upon initial booking, patients will be asked to understand and acknowledge the following regarding the provision of insurance information to BeAti Acupuncture and Physical Therapy Clinic at Midtown East, located at 140 E 52nd St Suite 2E, New York, NY 10022.
I am responsible for providing accurate, complete, and verifiable insurance information to BeAti Acupuncture and Physical Therapy Clinic prior to securing an appointment. I understand that providing incorrect, incomplete, or unverifiable insurance information may result in the need to reschedule or cancel appointments until correct information is provided and verified. I understand and agree that if I fail to communicate my insurance information to BeAti Acupuncture and Physical Therapy Clinic in a timely manner, my scheduled appointment(s) may be subject to cancellation by BeAti Acupuncture and Physical Therapy Clinic without prior notification.
I agree to promptly notify BeAti Acupuncture and Physical Therapy Clinic of any changes to my insurance coverage, including but not limited to, changes in my insurance provider, policy number, group number, or coverage effective dates. We require 24 hours’ notice from the initial booking time for any appointment cancellations or rescheduling. This allows us sufficient time to offer the appointment slot to another patient who may be in need of care. Schedule changes must be made within the system or by our front desk team to avoid penalties.
I understand that it is my responsibility to verify my insurance benefits and coverage with my insurance provider prior to my appointment to ensure that the services I receive are covered. I authorize BeAti Acupuncture and Physical Therapy Clinic to verify my insurance coverage and benefits with my insurance provider.
By signing below, I confirm that I have read, understood, and agree to the terms outlined in this Patient Acknowledgement. I understand that my appointment is contingent upon the accuracy and verifiability of the insurance information I provide, and my signature below or digital consent signifies my agreement to this policy.
As of June 2025, this accountability agreement is sent through the Zocdoc booking platform. Patients who book directly with us via telephone, email, or our online booking form are not required to sign this agreement.